Moray Integration

Creating a culture of innovation across health and social care

The Innovation School at The Glasgow School of Art are collaborating with Health and Social Care Moray on a number of projects exploring the integration of health and social care. This work is supported by the Integration Joint Board, NHS Grampian and Moray Council.

Aim

We aim to support Health and Social Care Moray to take a different approach to explore how care could be provided in a way that meets the needs and aspirations of the people of Moray to enable sustainable change across the system. Throughout the process we aim to provide a space that enables all stakeholders to be open to possibility in terms of how care could be provided differently in the future, supporting a culture of innovation to emerge and facilitate a shared understanding of Moray’s strategic vision for care.

Method

The Innovation School specialises in design innovation practice, employing a person-centred design approach, process and methodologies to explore the “near-future” of contemporary social challenges. Our design process has an explicit commitment to creative engagement and collaboration with stakeholders, a critical evaluation of possible futures expressed as products, systems, services, and experiences, promoting dialogue and debate. This approach allows tried and tested methods and processes of collaborative exploration, designing, prototyping and critiquing possible innovations prior to their implementation at scale or system. Our approach aims to support people to move beyond considering a range of possible futures, to co-create ‘preferable’ future scenarios that generate energy, creativity, empowerment, and ultimately mobilise people towards developing innovative and sustainable solutions. We work towards system-wide innovation (French and Lefevre, 2019 - see Figure 1) and the structure of projects is informed by the meta-design process (McAra-McWilliam, 2018).

By collecting and including different perspectives across all projects, stakeholders will be enabled to creatively explore future opportunities for sustainable care that are underpinned by lived experiences.

Projects

The collaboration between The Innovation School and Health and Social Care Moray has produced a wealth of insight, learning, recommendations for change and a range of capacity building tools across all projects. This has provided a foundation for a culture of innovation to emerge and identified opportunities that have the potential to achieve transformational change to enable person-centred care and support for people in Moray.

Project 1: Building a shared strategic vision for Health and Social Care in Moray

Project 2: Multidisciplinary working in Forres

Project 3: ‘Care in between’: Exploring care needs between acute hospital and home in Moray

Evaluation: Applying design research within health and social care

Working across different levels (person, service, strategic and societal) the design research process has led to a rich understanding and unique insight into health and social care in Moray. This insight poses vast opportunities for future work to support transformational change across the diverse portfolio of Health and Social Care Moray. The visual below shows the connections between current projects (colour) and possible future projects (dashed line).

For more information contact:

Dr Tara French | t.french@gsa.ac.uk

Yoni Lefevre | y.lefevre@gsa.ac.uk